SHIPPING & RETURNS

Shipping

1. Execo Holdings Pty Ltd has accounts with several major courier companies. We will arrange freight through these accounts for you unless you require shipping through your own courier. If you wish to use your own courier we  cannot be held responsible for loss or damage once goods leave our  warehouse. Please advise your national/international account number &  contact details of your courier in the "Special Instructions /  Comments" sections with your order.

2. Freight calculation is based on weight, volume and destination. Sales consultants are happy to provide freight quotes before processing payment if requested at the time the order is placed. 

3. Execo Holdings Pty Ltd does not charge handling or packing fees unless special legal or specification documents are requested. 

4. All orders must be checked & lodged within 7 days of receipt & any claims, errors, or discrepancies must be reported immediately. 

5. International shipping may require legal documents for export purposes. Please check with your local shipping agent or customs agent. Goods being held, stored, or penalties incurred in processing International orders will be passed on to the buyer/importer before the order is dispatched. Execo Holdings Pty Ltd is not responsible  for customs charges and restrictions that vary from country to country and result from  the importation or certain products. The purchaser remains responsible for all charges and fees incurred.

6. Please note in circumstances where the selected courier service is unavailable or experiencing delivery delays, Execo Holdings Pty Ltd may find it necessary to use an alternative courier or method of delivery to ship your  order. Execo Holdings Pty Ltd will absorb any additional shipping charges in  such cases.

 

Returns, refunds and replacements

1. Any discrepancies must be reported within 7 days of receiving your order. Any discrepancies with your order will be logged in our system for quick reference so that we can better manage your account. No returns or exchange will be allowed after 7 days from receipt of your order. 

2. It may be necessary for clients to return goods by Australia Post, in which case, reimbursement of return freight costs will be included in refund/credit (only if the error is on Execo Holdings Pty Ltd behalf). International returns can also  be accepted for being faulty, damaged, or exchanged. Please ensure full  tracking details (airway bill or tracking number) are provided in order to  monitor the speed of the parcel being sent back. 

3. If an error has been made by Execo Holdings Pty Ltd with regards to a written order, either invoicing or packing, we will gladly pay for the return shipment. If the customer requires urgent re-dispatch, it will be necessary to pay for goods at the time the re-order is lodged, which will then be credited/refunded  when we receive the returned goods. 

4. Goods must be re-packed carefully for return and the package must include a letter identifying your invoice number, name, and contact information as well as why the goods are being returned. Whether you require a credit or a  replacement, it is extremely important to provide as much detail as possible  about what you are returning so that the return can be processed accurately & promptly. 

5. All goods/products must be unused when returned to Execo Holdings Pty Ltd in order to qualify for a credit or refund.

6. We do not accept cancellations and returns for change of mind.